Acceptable Use Policy

Effective Date: November 12, 2025
Last Updated: November 12, 2025

Overview

TopCalls is a full-funnel AI-powered automation platform for legitimate business communications. This policy defines acceptable and prohibited uses of the platform.

Permitted Uses

TopCalls is designed for:

• Business-to-Business (B2B) communications with established relationships or prior consent
• Customer relationship management (CRM follow-up, appointment scheduling, surveys)
• BPO operations automating communication workflows using the platform for contracted clients
• AI-powered lead qualification and automated scheduling with opt-in contact lists
• Customer support and service automation

Prohibited Uses

The following activities are strictly prohibited:

1. Unsolicited Marketing & Spam

• Mass cold-calling to purchased lists without consent
• Automated dialing to consumers in violation of TCPA or equivalent regulations
• “Boiler room” operations or high-pressure sales tactics
• Political campaigning or advocacy calling

2. Fraud & Deception

• Misrepresenting caller identity or business purpose
• Impersonation of government agencies, financial institutions, or other entities
• Phishing, social engineering, or scam operations
• False or misleading product/service claims

3. Illegal Content & Services

• Promotion of illegal products or services
• Intellectual property infringement
• Violation of sanctions, export controls, or money laundering regulations

4. Regulatory Non-Compliance

• Calling numbers on Do Not Call (DNC) registries without proper exemption
• Failing to honor opt-out requests
• Operating without required business communication licenses or registrations
• Violating GDPR, TCPA, TSR, or equivalent data protection laws

5. Platform Abuse

• Circumventing rate limits, security controls, or usage restrictions
• Attempting to reverse-engineer or extract proprietary models
• Reselling platform access without authorization

Client Responsibilities

Compliance Obligations

Clients are responsible for:

• Obtaining all required consents and permissions for contacts
• Maintaining internal Do Not Call (DNC) lists and honoring opt-outs
• Complying with TCPA, TSR, GDPR, and all applicable regulations
• Ensuring team members understand acceptable use and compliance requirements
• Monitoring AI output quality and ensuring proper platform configuration

Contractual Safeguards

All TopCalls clients operate under individual service agreements requiring:

• Representation of legal authority to use provided contact data
• Indemnification for misuse or regulatory violations
• Immediate termination rights for policy violations

Enforcement

Monitoring & Audits

TopCalls reserves the right to:

• Monitor usage patterns for policy compliance
• Request documentation of consent and compliance measures
• Suspend or terminate accounts with suspected violations

Violation Response

Policy violations may result in:

• Warning – First-time minor violations with immediate corrective action
• Suspension – Temporary account suspension pending investigation
• Termination – Permanent account closure for serious or repeat violations
• Legal Action – Referral to authorities for illegal activity

Dispute Resolution

Clients may appeal enforcement actions by contacting hello@topcalls.ai with supporting documentation.

Updates to This Policy

TopCalls may update this policy as regulations or business practices evolve. Material changes will be communicated via email with 30 days' notice.

Questions? Contact us at hello@topcalls.ai