Pricing & Deployment Models
TopCalls operates on a pilot-first, usage-based model with custom enterprise pricing. Costs scale with your BPO operation size, use cases, and volume.
Last Updated: November 12, 2025
1. Per-Minute Charges
All TopCalls deployments bill on a per-minute basis for live call time. Pricing starts at $0.35/min and varies based on volume, use cases, and deployment model.
What's Included
- ✓AI voice platform (OpenAI Realtime API or Legacy mode)
- ✓Global telephony (50+ countries)
- ✓Real-time analytics and call transcripts
- ✓CRM integrations (Salesforce, HubSpot, custom)
- ✓99.9% uptime SLA
2. Setup Fee
One-time setup fee covers:
- Platform provisioning (48-hour deployment)
- CRM/API integrations
- Voice configuration and testing
- Platform onboarding and team training
Setup fees vary based on deployment complexity and integration requirements. Contact us for a custom quote.
3. Pilot Program
Start with a 30-day pilot before committing to full deployment.
Pilot Outcomes
- ✓Full call analytics and performance reports
- ✓ROI calculation vs. current hiring costs
- ✓Decision point: scale, adjust, or pause
4. Full Deployment
Post-pilot clients operate under annual or quarterly contracts with:
- Committed monthly minimums (volume varies by deployment)
- Volume discounts (based on committed usage)
- Dedicated account management
- SLA guarantees (99.9% uptime)
Custom Pricing for Your BPO
TopCalls pricing is tailored to your use cases, volume, and deployment model (pilot, phased rollout, or full platform). Every BPO deployment is unique.
Email hello@topcalls.ai • Receive a detailed proposal within 48 hours
Why Custom Pricing?
BPO operations vary widely:
- Operation size: 50-seat operation vs. 500-seat operation = different platform requirements
- Use case mix: Full-funnel (7 capabilities) vs. single-use case
- Geographic reach: US-only vs. global (50+ countries)
- Integration complexity: Standard CRM vs. custom enterprise systems
Competitors (Bland.ai, Callers.ai, Synthflow.ai) don't publish pricing for the same reason: every BPO deployment is unique.
Payment Terms
Billing Cycle
Monthly (1st of each month)
Accepted Methods
ACH, wire, credit card
Currency
USD (EUR/GBP available)
No Hidden Fees
Included in All Plans
- ✓All platform costs (servers, AI models, telephony)
- ✓Standard CRM integrations
- ✓Regular platform updates
- ✓Email support (2–4 hour response time)
Additional Costs Apply For
- •Custom enterprise integrations (quoted separately)
- •On-site training (travel + materials)
- •White-label deployments (enterprise only)
Ready to start?
Email hello@topcalls.ai or book a discovery call to get your custom quote.