Effective Date: November 12, 2025
Last Updated: June 28, 2026
Overview
TopCalls operates on a contract-based model with pilot programs and annual/quarterly commitments. Cancellation terms depend on service phase.
Pilot Program Cancellation
During Pilot
Clients may cancel pilot programs at any time by contacting hello@topcalls.ai.
- Before Day 15: Full refund available (see Refund Policy)
- After Day 15: Pro-rated refund for unused days (minus setup fee)
- Immediate suspension: Services disabled within 24 hours of cancellation request
Full Deployment Cancellation
Contract Commitments
Post-pilot clients operate under annual or quarterly contracts. Cancellation requires:
- 30 days' written notice to hello@topcalls.ai
- Completion of current billing cycle (no mid-cycle cancellations)
- Payment of all outstanding usage fees (per-minute charges)
Early Termination
Early termination of annual contracts is permitted with:
- 30 days' notice
- No early termination penalty (TopCalls waives remaining contract value)
- Final invoice for usage through last day of service
Usage-Based Billing Cancellation
Per-Minute Charges
Clients on usage-based billing (pricing starts at $0.35/min) may cancel at any time with:
- 7 days' notice
- Final invoice for minutes used through last day of service
Data Retention After Cancellation
When you close your account, access ends right away. We remove your account from the app and stop any active calling.
Your call records, transcripts, recordings, and contact lists are then permanently erased after a review period.
We keep billing and invoice records for as long as the law requires.
If an account is closed because of abuse, we may hold the related data longer to handle disputes or legal claims.
Reactivation After Cancellation
Clients may reactivate accounts after cancellation by:
- Contacting hello@topcalls.ai
- Paying a new setup fee
- Agreeing to current pricing and terms
Non-Voluntary Termination
TopCalls reserves the right to terminate accounts for:
- Acceptable Use Policy violations (see Acceptable Use Policy)
- Non-payment (15 days past due)
- Legal or regulatory action against client
Non-voluntary terminations are immediate and do not qualify for refunds.
Questions? Contact us at hello@topcalls.ai