Frequently Asked Questions
Everything you need to know about TopCalls. Can't find an answer? Reach out to our team.
Product
What is TopCalls?
TopCalls is an AI-powered voice calling platform that helps sales teams qualify leads, book appointments, and follow up with prospects automatically. Our AI agents make and receive calls on your behalf, so your team can focus on closing deals.
How many languages does TopCalls support?
TopCalls supports up to 68 languages with native-sounding accents, including English, Spanish, French, German, Portuguese, Arabic, Hindi, Mandarin, and many more. How many you get depends on the transcription and voice models you choose.
Can I integrate TopCalls with my CRM?
Yes. TopCalls integrates with Salesforce, HubSpot, Pipedrive, Close, and many other CRMs. We also support Zapier for connecting with 5,000+ tools.
How quickly can I set up TopCalls?
Most teams are up and running within 15 minutes. You can use our pre-built call workflows or customize your own scripts. No technical knowledge required.
How does TopCalls handle data security?
TopCalls runs on secure, encrypted infrastructure hosted in US and EU data centers. All data is encrypted in transit and at rest. We support opt-out management, call recording consent flows, and time-zone calling restrictions.
What kind of results can I expect?
Our customers typically see 3-10x more calls per day, 40% faster lead response times, and significant improvements in qualification accuracy. Results vary based on your industry and use case.
Can I customize the AI voice?
Yes. You can choose from our library of professional AI voices or create a custom voice clone that matches your brand. Voice cloning is included at the same $0.35 per minute rate.
Billing & Account
How do I get started with TopCalls?
You start with a call. Book a 30-minute strategy call and the team scopes your use case, sets up your first campaign, and gets you live, usually within 2 weeks. Pricing is usage-based at $0.35 per minute with no long-term commitment.
Am I locked into a contract?
No. TopCalls runs on prepaid credit, not a subscription, so there is no billing cycle to cancel and no notice period. Stop whenever you want; credit you have not spent stays on the balance.
Where can I find my invoices?
You can find all your invoices in your account settings under the Billing section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) and PayPal. Enterprise customers can pay via invoice.
How do I add credit?
From the Billing section of your account. Credit lands on the team balance right away, and talk time comes off it by the second at $0.35 per minute. There is no plan to size up or down.
Do you offer discounts for non-profits?
Yes, we offer a 50% discount for registered non-profit organizations. Please contact us to learn more and verify your non-profit status.