Smart Campaigns
Outbound campaigns that dial your lead list on your rules: inside your dispatch hours and time zone, with retries on your schedule and live campaign stats.
Key takeaways
- TopCalls campaigns dial your list in parallel, up to your account's concurrency, and only inside the dispatch hours and weekdays you set.
- Leads that were busy, did not answer, failed to connect or hit voicemail are retried on the delays or fixed times you set.
- Campaign pricing on TopCalls is per minute, with AI calls from $0.25/min and no minute bundles to buy.
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Attempts per lead, your choice
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Dispatch window and weekdays
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AI calls, billed by the second
Capabilities
What's under the hood
Every feature is designed to work together, giving you a complete system out of the box.
Queue & Rate Management
Fair-share allocation of concurrent calls across multiple running campaigns, up to your account maximum.
Timezone & Dispatch Hours
Calls go out only inside the dispatch window and weekdays you set, in the campaign's time zone.
Retries on Your Schedule
A lead is called again only after busy, no answer, a failed dial or voicemail, using the delays or fixed times you set (1 to 10 attempts per lead).
Contact Personalization
Inject custom variables like name, appointment details, and order numbers directly into AI instructions for personalized conversations at scale.
Campaign Stats
Answered, completed, converted and failed counts, plus talk time, for every campaign.
Compliance Stays With You
Call only contacts who agreed to be called. You are responsible for TCPA, TSR, DNC registries, GDPR, including consent and opt-outs. TopCalls does not keep a do-not-call list.
Use Cases
Built for real workflows
Lead Outreach Campaigns
Upload your lead list, customize scripts per audience segment, and launch. The AI handles the volume while your team focuses on high-value conversations with qualified prospects.
Re-engagement Campaigns
Reach dormant customers with personalized win-back offers. Dispatch hours you set keep calls inside the window you choose.
Event & Promotion Blasts
Announce new offers, upcoming events, or product launches to your entire customer base with targeted, personalized messages that drive immediate action.
Frequently asked questions
How many calls can a TopCalls campaign make at the same time?
TopCalls allocates parallel call slots per campaign up to your account maximum, and fair-share scheduling spreads capacity across simultaneous campaigns.
Can I change a TopCalls campaign while it is running?
Yes. You can pause a TopCalls campaign, edit its script, adjust calling windows, or add leads mid-run, and the changes apply to every call placed after you save. Live analytics update throughout, so you can react to a weak opening line without waiting for the campaign to finish.
How does TopCalls decide when to retry a lead?
A lead is retried only after busy, no answer, a failed dial or voicemail, using the delays or fixed times you set, from 1 to 10 attempts per lead. Retries go out only inside the campaign's dispatch hours.
Does TopCalls handle do-not-call lists?
No. TopCalls does not keep a do-not-call list. Outbound calling is for contacts who agreed to be called, and you are responsible for TCPA, TSR, DNC registries, GDPR, including consent and opt-outs: scrub your list before upload and remove leads who opt out. TopCalls does make sure calls go out only inside the dispatch hours you set.