Secure Infrastructure
How TopCalls handles your call data, and what stays with you. Every answered call is recorded and transcribed, integration credentials are stored encrypted, and calling-law compliance stays your responsibility.
Key takeaways
- Every answered call on TopCalls keeps a recording and a transcript.
- Outbound campaigns dial only inside the dispatch hours and weekdays you set, in the campaign's time zone.
- You are responsible for TCPA, TSR, DNC registries, GDPR, including consent and opt-outs. TopCalls does not keep a do-not-call list.
- Integration credentials are stored encrypted and used only by your flows.
- A Data Processing Agreement is available, and erasure requests go to hello@topcalls.ai.
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Answered calls recorded and transcribed
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Calls go out only in your window
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Available
Capabilities
What's under the hood
Every feature is designed to work together, giving you a complete system out of the box.
Compliance Stays With You
Outbound calling is for contacts who agreed to be called. You are responsible for TCPA, TSR, DNC registries, GDPR, including consent and opt-outs. TopCalls does not keep a do-not-call list: remove leads who opt out.
Encrypted Credentials
Integration credentials are stored encrypted and used only by your flows.
Erasure on Request
For an erasure on a legal basis, such as a GDPR request, email hello@topcalls.ai.
Data Processing Agreement
A Data Processing Agreement covering GDPR data processing terms is available at topcalls.ai/dpa.
Calling-Hours Control
Outbound campaigns dial only inside the dispatch hours and weekdays you set, in the campaign's time zone.
Recordings and Transcripts
Every answered call keeps a recording and a transcript, so you can review what was said. Export them from the dashboard or the API.
Use Cases
Built for real workflows
Regulated Industries
Teams in regulated industries keep their own calling-law and privacy obligations. TopCalls gives them a recording and transcript of every answered call and calling hours they control, which helps with their own reviews.
Enterprise Deployments
Procurement and privacy teams can review the Data Processing Agreement, how erasure requests work and how integration credentials are stored before rollout.
International Operations
Agents call in up to 78 languages. How many you get depends on the transcription and voice models you choose. Each region's privacy and calling rules stay your responsibility.
Frequently asked questions
Does TopCalls keep call recordings and transcripts?
Yes. Every answered call returns a recording, a transcript and a summary, and you can export them from the dashboard or the API. For an erasure on a legal basis, such as a GDPR request, email hello@topcalls.ai.
How does TopCalls handle calling hours?
Outbound campaigns dial only inside the dispatch hours and weekdays you set, in the campaign's time zone. Whether a contact may be called at all, under TCPA, TSR or local rules, is yours to check before you upload the list.
Does TopCalls manage consent or a do-not-call list for me?
No. Outbound calling is for contacts who agreed to be called, and you are responsible for local calling laws (TCPA, TSR, DNC registries, GDPR), including consent and opt-outs. TopCalls does not keep a do-not-call list: scrub your list before upload and remove leads who opt out.
Can TopCalls sign a data processing agreement?
Yes. A Data Processing Agreement covering GDPR data processing terms is available at topcalls.ai/dpa.