Secure Infrastructure
Enterprise-grade security and compliance built into every layer. From encrypted calls to TCPA/GDPR compliance tools, your data and your customers' privacy are protected by default.
Key takeaways
- TopCalls encrypts every call in transit and at rest, using TLS for signaling and SRTP for audio.
- TCPA, TSR, and DNC controls are enforced by TopCalls before a call is placed, not reviewed afterwards.
- TopCalls runs on multi-region infrastructure with automatic failover and a 99.9% uptime SLA.
- GDPR requirements, including deletion and data portability, are built into the TopCalls platform architecture.
- Every call, configuration change, and data access on TopCalls lands in a complete audit trail.
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Uptime SLA
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Compliance tooling
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Compliant by design
Capabilities
What's under the hood
Every feature is designed to work together, giving you a complete system out of the box.
TCPA & TSR Compliance
Built-in tools for Telephone Consumer Protection Act and Telemarketing Sales Rule compliance. Calling hour restrictions, consent tracking, and DNC list management are handled automatically.
End-to-End Encryption
All voice data is encrypted in transit and at rest. SIP/TLS for call signaling and SRTP for media streams ensure your conversations stay private.
GDPR Ready
Full GDPR compliance with data processing agreements, right to deletion, and data portability. EU data handling requirements are built into the platform architecture.
Consent Management
Track and manage consent records for every contact. Ensure all outbound calls have proper authorization through existing business relationships or explicit opt-in.
Reliable Infrastructure
Multi-region deployment with automatic failover ensures your campaigns run without interruption. 99.9% uptime SLA backed by enterprise-grade cloud infrastructure.
Audit Trail
Complete audit logging for every call, configuration change, and data access. Full accountability and traceability for compliance reviews and internal audits.
Use Cases
Built for real workflows
Regulated Industries
Healthcare, finance, and insurance organizations trust TopCalls for sensitive outbound communications. Compliance controls ensure every call meets industry-specific regulatory requirements.
Enterprise Deployments
Large organizations need security guarantees before deploying AI calling at scale. Our infrastructure meets enterprise procurement requirements with TLS/SRTP encryption, role-based access controls, full audit trails, and comprehensive DPAs.
International Operations
Operating across borders means navigating different privacy regulations. TopCalls handles GDPR, CCPA, and other regional requirements so you can call globally with confidence.
Frequently asked questions
Where does TopCalls store call recordings and transcripts?
TopCalls stores recordings and transcripts on encrypted infrastructure in US and EU data centers, with data encrypted both in transit and at rest. EU customers can keep data handling aligned with GDPR requirements, including the right to deletion and data portability, without any special configuration.
How does TopCalls prevent calls outside legal calling hours?
Calling windows are enforced at dispatch time. TopCalls checks each contact's timezone and your configured hours before placing a call, and holds the attempt until the next permitted window if it falls outside them. That enforcement happens in the platform, so a misconfigured script cannot override it.
Does TopCalls manage consent records for outbound calling?
Yes. TopCalls tracks consent status per contact, so every outbound call can be traced to an explicit opt-in or an existing business relationship. Suppression through DNC lists is automatic, and the audit trail records who changed what, which is what TCPA and TSR reviews actually ask for.
What happens to my campaigns if a TopCalls region goes down?
TopCalls deploys across multiple regions with automatic failover, backed by a 99.9% uptime SLA. If one region degrades, traffic shifts to healthy infrastructure and in-flight campaigns continue. You do not need to monitor infrastructure yourself; status and any incidents surface in the platform.
Can TopCalls sign a data processing agreement?
Yes. TopCalls provides DPAs covering GDPR data processing terms as part of enterprise onboarding. Combined with encryption, role-based access controls, and full audit logging, the paperwork and the technical controls line up, which shortens procurement and privacy reviews for regulated buyers.