Connect Microsoft Outlook with Topcalls AI voice agents

The Reply to Email action posts a reply into an existing Outlook thread the second a Topcalls voice call closes. The AI voice agent writes the message from the call summary and any promises made on the phone, so the buyer sees continuity between call and email.

The Create Draft Email action opens a draft in the rep's own Outlook mailbox with the AI voice agent's suggested reply prewritten. The rep opens the draft, reviews, edits, and hits send when ready, staying in the loop on high-value threads without doing the summary work.

The Forward Email action forwards an Outlook message to a chosen manager address. Topcalls uses it when a voice call reveals a churn risk on a high-value account, so the executive team lands in the thread and can weigh in before the situation escalates further with the customer.

The Add Label to Email action attaches a category to a message, and the New Email in Folder trigger fires when a fresh email lands in a specific folder. Topcalls uses both to launch an outbound call the moment an inbound message hits, say, the Hot Leads folder in Outlook.

The Move Email to Folder action reorganizes Outlook inboxes on the fly. Topcalls fires it after a voice agent classifies an inbound email, so support mail lands in the correct queue folder and sales mail flows straight to the assigned rep without a manual sort by hand.