Migration guide

Switching from Air AI to Topcalls

Last verified · by Topcalls Team

Switching in a nutshell

Avoid overnight changes by running a trial with Topcalls while keeping Air AI operational. Evaluate results and fine-tune settings before fully switching over.

What you stop paying for when you leave Air AI

  • Separate telephony charges
  • Per-seat fees
  • Setup fees

How to switch, step by step

  1. 1

    Export Contacts

    Begin by exporting your contact lists from Air AI. Ensure all data is in a compatible format for import into Topcalls.

  2. 2

    Port Numbers

    Coordinate with your telecom provider to port existing phone numbers to Topcalls to maintain continuity for your customers.

  3. 3

    Rebuild Scripts as Agents

    Translate your existing call scripts into Topcalls' agent format. Utilize Topcalls' AI capabilities to enhance them.

  4. 4

    Connect CRM

    Use native integrations to connect Topcalls with your CRM, allowing data to flow smoothly and update contact details.

  5. 5

    Test List

    Select a small segment of your contacts to test calls with Topcalls, ensuring functionality and quality meet expectations.

  6. 6

    Set Compliance Windows

    Configure your campaign compliance windows to adhere to regulations such as TCPA, TSR, DNC, and GDPR.

  7. 7

    Parallel Trial

    Run a parallel trial with both Air AI and Topcalls. This allows you to compare performance and adjust settings as needed.

  8. 8

    Compare Numbers

    Analyze call data such as response times, conversion rates, and customer feedback between Air AI and Topcalls.

  9. 9

    Cut Over

    Once satisfied with the trial, fully switch operations to Topcalls, ceasing use of Air AI and redirecting all traffic.

Frequently asked questions

What are the cost benefits of switching to Topcalls?

Topcalls offers an all-inclusive rate of $0.35/min, eliminating separate telephony charges, per-seat fees, and setup fees.

How quickly can Topcalls respond during calls?

Topcalls offers sub-500ms response latency, ensuring swift interactions with customers.

Can I use Topcalls in multiple languages?

Yes, Topcalls supports 32 languages, allowing for conversations in multiple languages, even during the same call.

What compliance standards does Topcalls meet?

Topcalls is compliant with TCPA, TSR, DNC, and GDPR, ensuring your campaigns meet regulatory requirements.

See it on your own numbers

AI voice calling at $0.35/min, all-inclusive. No per-seat fees, no setup fees, no telephony markup.

Book a Free Strategy CallTalk to Us