Connect Freshservice with Topcalls AI voice agents
12 actions · 8 triggers · Last verified October 24, 2026
The short answer
Freshservice connects to Topcalls so your AI voice agents can act on Freshservice during live phone calls. IT service management software for ticketing, asset management, and IT operations. All 12 actions and 8 triggers below are available to your agents, including create Ticket and add Note to Ticket. Topcalls runs calls at $0.35/min all-inclusive with real-time replies, across up to 78 languages.
What you can automate with Freshservice
Create Ticket during a call
While the agent is on the phone, Topcalls can create Ticket in Freshservice automatically. That keeps your Freshservice records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Add Note to Ticket during a call
While the agent is on the phone, Topcalls can add Note to Ticket in Freshservice automatically. That keeps your Freshservice records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Create Requester during a call
While the agent is on the phone, Topcalls can create Requester in Freshservice automatically. That keeps your Freshservice records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Start a call when new Ticket
When new Ticket in Freshservice, Topcalls can launch an AI voice call automatically. You reach the contact within seconds while intent is high, and the outcome flows back to Freshservice.
Start a call when updated Ticket
When updated Ticket in Freshservice, Topcalls can launch an AI voice call automatically. You reach the contact within seconds while intent is high, and the outcome flows back to Freshservice.
Freshservice actions
What your AI voice agent can do in Freshservice during and after a call.
Create Ticket
Creates a new ticket in Freshservice.
Add Note to Ticket
Adds a private or public note to an existing ticket.
Create Requester
Creates a new requester (end user) in Freshservice.
Request Ticket Approval
Requests approval for a ticket from a specified agent.
Create Change
Creates a new change request in Freshservice.
Update Change
Updates an existing change request in Freshservice.
Delete Change
Deletes a change request from Freshservice.
Add Note to Change
Adds a private or public note to an existing change request.
Create Change Task
Creates a new task on a change request in Freshservice.
Update Change Task
Updates an existing task on a change request in Freshservice.
Delete Change Task
Deletes a task from a change request in Freshservice.
Custom API Call
Make a custom API call to a specific endpoint
Freshservice triggers
Events in Freshservice that can start a Topcalls call automatically.
New Ticket
Triggers when a new ticket is created in Freshservice.
Updated Ticket
Triggers when an existing ticket is updated in Freshservice.
New Requester
Triggers when a new requester (user) is created in Freshservice.
Updated Requester
Triggers when an existing requester is updated in Freshservice.
New Change
Triggers when a new change request is created in Freshservice.
Updated Change
Triggers when an existing change request is updated in Freshservice. Note: newly created changes may also fire this trigger because their updated_at matches created_at.
New Change Task
Triggers when a new task is created on a specific change request.
Updated Change Task
Triggers when a task on a specific change request is updated. Note: newly created tasks may also fire this trigger because their updated_at matches created_at.
Frequently asked questions
Can Topcalls AI voice agents use Freshservice?
Yes. Topcalls connects to Freshservice so your AI voice agents can act on it during a call and sync outcomes after. No code is required to set it up.
What can Topcalls do with Freshservice?
Your agents can create Ticket, add Note to Ticket, create Requester, plus every other Freshservice action and trigger listed on this page.
How much does the Freshservice integration cost?
The Freshservice integration is included. Topcalls bills $0.35/min all-inclusive, which covers the AI voice model, telephony, recording, transcription, and analytics.
Do I need code to connect Freshservice to Topcalls?
No. You connect Freshservice in the Topcalls integrations area and pick the actions and triggers you want. It works across up to 78 languages. How many you get depends on the transcription and voice models you choose.
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Put Freshservice to work on your calls
AI voice calling at $0.35/min, all-inclusive per-minute, with real-time replies in up to 78 languages. How many you get depends on the transcription and voice models you choose.