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Connect Front with Topcalls AI voice agents

22 actions · 5 triggers · Last verified July 1, 2026

The short answer

Front connects to Topcalls so your AI voice agents can act on Front during live phone calls. All 22 actions and 5 triggers below are available to your agents, including add Comment and add Contact Handle. Topcalls runs calls at $0.35/min all-inclusive with sub-500ms response latency, across 32 languages.

What you can automate with Front

Add Comment during a call

While the agent is on the phone, Topcalls can add Comment in Front automatically. That keeps your Front records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.

Add Contact Handle during a call

While the agent is on the phone, Topcalls can add Contact Handle in Front automatically. That keeps your Front records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.

Add Conversation Links during a call

While the agent is on the phone, Topcalls can add Conversation Links in Front automatically. That keeps your Front records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.

Start a call when new Comment

When new Comment in Front, Topcalls can launch an AI voice call automatically. You reach the contact within seconds while intent is high, and the outcome flows back to Front.

Start a call when new Conversation State Change

When new Conversation State Change in Front, Topcalls can launch an AI voice call automatically. You reach the contact within seconds while intent is high, and the outcome flows back to Front.

Front actions

What your AI voice agent can do in Front during and after a call.

Add Comment

Add a comment (internal note) to a conversation in Front.

Add Contact Handle

Add a handle (email, phone number, etc.) to an existing Contact.

Add Conversation Links

Link external references (URLs) to a conversation.

Add Conversation Tags

Add one or more tags to a conversation.

Assign/Unassign Conversation

Assign a conversation to a teammate or remove assignment.

Create Account

Create a new account in Front.

Create Contact

Create a new contact in Front.

Create Draft Reply

Create a draft reply to an existing conversation (subject/quote etc.) without sending immediately.

Create Draft

Create a draft message in Front.

Create Link

Create a Link in Front (name, external URL).

Find Account

List company accounts and optionally filter by email domain or external ID.

Find Contact

Look up a contact by handle (email, phone, etc.) or other identifying field.

Find Conversation

Find a conversation by search filters such as subject, participants, tags, inbox, etc.

Remove Contact Handle

Remove a handle (email, phone number, etc.) from an existing Contact.

Remove Conversation Links

Remove external links from a conversation in Front.

Remove Conversation Tags

Remove one or more tags from a conversation.

Send Message

Send a new message (starts a conversation) with subject, recipients, body, attachments, tags, etc.

Send Reply

Send a reply to a conversation in Front.

Update Account

Update an existing account in Front.

Update Contact

Update an existing contact in Front.

Update Conversation

Modify conversation properties: status, assignee, inbox, tags, etc.

Update Link

Update the name or external URL of a Link in Front.

Front triggers

Events in Front that can start a Topcalls call automatically.

New Comment

Fires when a new comment is posted on a conversation in Front.

New Conversation State Change

Triggers when a conversation changes to a specified state.

New Inbound Message

Fires when a new message is received in a shared inbox.

New Outbound Message

Fires when a message is sent or replied to in Front.

New Tag Added to Message

Fires when a tag is applied to a conversation.

Frequently asked questions

Can Topcalls AI voice agents use Front?

Yes. Topcalls connects to Front so your AI voice agents can act on it during a call and sync outcomes after. No code is required to set it up.

What can Topcalls do with Front?

Your agents can add Comment, add Contact Handle, add Conversation Links, plus every other Front action and trigger listed on this page.

How much does the Front integration cost?

The Front integration is included. Topcalls bills $0.35/min all-inclusive, which covers the AI voice model, telephony, recording, transcription, and analytics.

Do I need code to connect Front to Topcalls?

No. You connect Front in the Topcalls integrations area and pick the actions and triggers you want. It works across 32 languages.

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