Connect Microsoft Dynamics 365 Business Central with Topcalls AI voice agents
6 actions · 1 trigger · Last verified July 1, 2026
The short answer
Microsoft Dynamics 365 Business Central connects to Topcalls so your AI voice agents can act on Microsoft Dynamics 365 Business Central during live phone calls. All-in-one business management solution by Microsoft. All 6 actions and 1 trigger below are available to your agents, including create Record and delete Record. Topcalls runs calls at $0.35/min all-inclusive with sub-500ms response latency, across 32 languages.
What you can automate with Microsoft Dynamics 365 Business Central
Create Record during a call
While the agent is on the phone, Topcalls can create Record in Microsoft Dynamics 365 Business Central automatically. That keeps your Microsoft Dynamics 365 Business Central records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Delete Record during a call
While the agent is on the phone, Topcalls can delete Record in Microsoft Dynamics 365 Business Central automatically. That keeps your Microsoft Dynamics 365 Business Central records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Get Record during a call
While the agent is on the phone, Topcalls can get Record in Microsoft Dynamics 365 Business Central automatically. That keeps your Microsoft Dynamics 365 Business Central records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Start a call when new or Updated Record
When new or Updated Record in Microsoft Dynamics 365 Business Central, Topcalls can launch an AI voice call automatically. You reach the contact within seconds while intent is high, and the outcome flows back to Microsoft Dynamics 365 Business Central.
Keep Microsoft Dynamics 365 Business Central in sync after every call
After each AI call, Topcalls writes the outcome, transcript summary, and next step back to Microsoft Dynamics 365 Business Central. Your records stay accurate without anyone updating them by hand.
Microsoft Dynamics 365 Business Central actions
What your AI voice agent can do in Microsoft Dynamics 365 Business Central during and after a call.
Create Record
Creates a new record.
Delete Record
Deletes an existing record.
Get Record
Retrieves the details of a record by it's ID.
Search Records
Retrieves a list of records.
Update Record
Updates an existing record.
Custom API Call
Call any Microsoft Dynamics 365 Business Central REST API endpoint directly from your workflow.
Microsoft Dynamics 365 Business Central triggers
Events in Microsoft Dynamics 365 Business Central that can start a Topcalls call automatically.
New or Updated Record
Triggers when a new record is added or modified.
Frequently asked questions
Can Topcalls AI voice agents use Microsoft Dynamics 365 Business Central?
Yes. Topcalls connects to Microsoft Dynamics 365 Business Central so your AI voice agents can act on it during a call and sync outcomes after. No code is required to set it up.
What can Topcalls do with Microsoft Dynamics 365 Business Central?
Your agents can create Record, delete Record, get Record, plus every other Microsoft Dynamics 365 Business Central action and trigger listed on this page.
How much does the Microsoft Dynamics 365 Business Central integration cost?
The Microsoft Dynamics 365 Business Central integration is included. Topcalls bills $0.35/min all-inclusive, which covers the AI voice model, telephony, recording, transcription, and analytics.
Do I need code to connect Microsoft Dynamics 365 Business Central to Topcalls?
No. You connect Microsoft Dynamics 365 Business Central in the Topcalls integrations area and pick the actions and triggers you want. It works across 32 languages.
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Start calling with Microsoft Dynamics 365 Business Central in a day, not a quarter
AI voice calling at $0.35/min, all-inclusive per-minute. sub-500ms response latency. 32 languages.