Connect Microsoft Dynamics CRM with Topcalls AI voice agents
5 actions · 0 triggers · Last verified July 1, 2026
The short answer
Microsoft Dynamics CRM connects to Topcalls so your AI voice agents can act on Microsoft Dynamics CRM during live phone calls. Customer relationship management software package developed by Microsoft. All 5 actions and 0 triggers below are available to your agents, including create Record and delete Record. Topcalls runs calls at $0.35/min all-inclusive with sub-500ms response latency, across 32 languages.
What you can automate with Microsoft Dynamics CRM
Create Record during a call
While the agent is on the phone, Topcalls can create Record in Microsoft Dynamics CRM automatically. That keeps your Microsoft Dynamics CRM records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Delete Record during a call
While the agent is on the phone, Topcalls can delete Record in Microsoft Dynamics CRM automatically. That keeps your Microsoft Dynamics CRM records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Get Record during a call
While the agent is on the phone, Topcalls can get Record in Microsoft Dynamics CRM automatically. That keeps your Microsoft Dynamics CRM records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Keep Microsoft Dynamics CRM in sync after every call
After each AI call, Topcalls writes the outcome, transcript summary, and next step back to Microsoft Dynamics CRM. Your records stay accurate without anyone updating them by hand.
Run Microsoft Dynamics CRM follow-ups at scale
Trigger batches of AI voice calls from Microsoft Dynamics CRM data and let Topcalls handle the conversations across 32 languages. Each call is billed at $0.35/min all-inclusive, so volume stays predictable.
Microsoft Dynamics CRM actions
What your AI voice agent can do in Microsoft Dynamics CRM during and after a call.
Create Record
Creates a new record.
Delete Record
Deletes an existing record.
Get Record
Retrieves an existing record.
Update Record
Updates an existing record.
Custom API Call
Call any Microsoft Dynamics CRM REST API endpoint directly from your workflow.
Frequently asked questions
Can Topcalls AI voice agents use Microsoft Dynamics CRM?
Yes. Topcalls connects to Microsoft Dynamics CRM so your AI voice agents can act on it during a call and sync outcomes after. No code is required to set it up.
What can Topcalls do with Microsoft Dynamics CRM?
Your agents can create Record, delete Record, get Record, plus every other Microsoft Dynamics CRM action and trigger listed on this page.
How much does the Microsoft Dynamics CRM integration cost?
The Microsoft Dynamics CRM integration is included. Topcalls bills $0.35/min all-inclusive, which covers the AI voice model, telephony, recording, transcription, and analytics.
Do I need code to connect Microsoft Dynamics CRM to Topcalls?
No. You connect Microsoft Dynamics CRM in the Topcalls integrations area and pick the actions and triggers you want. It works across 32 languages.
Related integrations
HubSpot
Sales & CRMPowerful CRM that offers tools for sales, customer service, and marketing automation.
45 actions · 24 triggers
Pipedrive
Sales & CRMSales CRM and pipeline management software
30 actions · 14 triggers
Salesforce
Sales & CRMCRM software solutions and enterprise cloud computing
29 actions · 9 triggers
Zoho CRM
Sales & CRMCustomer relationship management software
2 actions · 1 trigger
Bigin by Zoho CRM
Sales & CRMBigin by Zoho CRM is a lightweight CRM designed for small businesses to manage contacts, companies, deals (pipeline records), tasks, calls, and events.
16 actions · 9 triggers
Copper
Sales & CRMCopper is a CRM designed for teams that live inside Google Workspace.
20 actions · 11 triggers
Start calling with Microsoft Dynamics CRM in a day, not a quarter
AI voice calling at $0.35/min, all-inclusive per-minute. sub-500ms response latency. 32 languages.