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Connect WhatsScale with Topcalls AI voice agents

28 actions · 5 triggers · Last verified July 1, 2026

The short answer

WhatsScale connects to Topcalls so your AI voice agents can act on WhatsScale during live phone calls. Send WhatsApp messages, manage contacts, and automate conversations via WAHA. All 28 actions and 5 triggers below are available to your agents, including add a Tag to a CRM Contact and create a CRM Contact. Topcalls runs calls at $0.35/min all-inclusive with sub-500ms response latency, across 32 languages.

What you can automate with WhatsScale

Add a Tag to a CRM Contact during a call

While the agent is on the phone, Topcalls can add a Tag to a CRM Contact in WhatsScale automatically. That keeps your WhatsScale records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.

Create a CRM Contact during a call

While the agent is on the phone, Topcalls can create a CRM Contact in WhatsScale automatically. That keeps your WhatsScale records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.

Delete a CRM Contact during a call

While the agent is on the phone, Topcalls can delete a CRM Contact in WhatsScale automatically. That keeps your WhatsScale records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.

Start a call when watch Channel Messages

When watch Channel Messages in WhatsScale, Topcalls can launch an AI voice call automatically. You reach the contact within seconds while intent is high, and the outcome flows back to WhatsScale.

Start a call when watch Group Messages

When watch Group Messages in WhatsScale, Topcalls can launch an AI voice call automatically. You reach the contact within seconds while intent is high, and the outcome flows back to WhatsScale.

WhatsScale actions

What your AI voice agent can do in WhatsScale during and after a call.

Add a Tag to a CRM Contact

Add a single tag to an existing CRM contact

Create a CRM Contact

Add a new contact to your WhatsScale CRM

Delete a CRM Contact

Permanently delete a contact from your WhatsScale CRM

Find a CRM Contact by Phone

Look up a CRM contact using their phone number

Get a CRM Contact

Retrieve a CRM contact by ID

List CRM Contacts

Retrieve a paginated list of CRM contacts with optional filters

Remove a Tag from a CRM Contact

Remove a single tag from a CRM contact

Update a CRM Contact

Update the name or tags of an existing CRM contact

Send a Document to a Contact

Send a document to a WhatsApp contact selected from the dropdown.

Send a Document to a CRM Contact

Send a document to a WhatsScale CRM contact selected from the dropdown.

Send a Document to a Group

Send a document to a WhatsApp group selected from the dropdown.

Send an Image (Manual Entry)

Send an image by entering a phone number or group ID manually.

Send an Image to a Channel

Broadcast an image to a WhatsApp Channel selected from the dropdown.

Send an Image to a Contact

Send an image to a WhatsApp contact selected from the dropdown.

Send an Image to a CRM Contact

Send an image to a WhatsScale CRM contact selected from the dropdown.

Send an Image to a Group

Send an image to a WhatsApp group selected from the dropdown.

Send a Message (Manual Entry)

Send a text message by entering a phone number or group ID manually

Send a Text to a Channel

Send a text message to a WhatsApp Channel

Send a Message to a Contact

Send a text message to a WhatsApp contact selected from your contact list

Send a Message to a CRM Contact

Send a text message to a contact from your WhatsScale CRM

Send a Message to a Group

Send a text message to a WhatsApp group selected from your group list

Send a Video (Manual Entry)

Send a video by entering a phone number or group ID manually.

Send a Video to a Channel

Broadcast a video to a WhatsApp Channel selected from the dropdown.

Send a Video to a Contact

Send a video to a WhatsApp contact selected from the dropdown.

Send a Video to a CRM Contact

Send a video to a WhatsScale CRM contact selected from the dropdown.

Send a Video to a Group

Send a video to a WhatsApp group selected from the dropdown.

Check WhatsApp Number

Check if a phone number has WhatsApp

Custom API Call

Call any WhatsScale REST API endpoint directly from your workflow.

WhatsScale triggers

Events in WhatsScale that can start a Topcalls call automatically.

Watch Channel Messages

Triggers when a new message is posted to any WhatsApp Channel (includes own posts).

Watch Group Messages

Triggers when a new message is received in any WhatsApp group.

Watch Incoming Messages

Triggers when a new 1-on-1 WhatsApp message is received.

Watch Specific Channel Messages

Triggers when a new message is posted to a specific WhatsApp Channel.

Watch Specific Group Messages

Triggers when a new message is received in a specific WhatsApp group.

Frequently asked questions

Can Topcalls AI voice agents use WhatsScale?

Yes. Topcalls connects to WhatsScale so your AI voice agents can act on it during a call and sync outcomes after. No code is required to set it up.

What can Topcalls do with WhatsScale?

Your agents can add a Tag to a CRM Contact, create a CRM Contact, delete a CRM Contact, plus every other WhatsScale action and trigger listed on this page.

How much does the WhatsScale integration cost?

The WhatsScale integration is included. Topcalls bills $0.35/min all-inclusive, which covers the AI voice model, telephony, recording, transcription, and analytics.

Do I need code to connect WhatsScale to Topcalls?

No. You connect WhatsScale in the Topcalls integrations area and pick the actions and triggers you want. It works across 32 languages.

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