Connect Microsoft Teams with Topcalls AI voice agents
14 actions · 4 triggers · Last verified July 1, 2026
The short answer
Microsoft Teams is the collaboration hub for chats, channels, and meetings inside Microsoft 365. Connected to Topcalls, an AI voice agent can post live call updates into a Teams channel, start a new chat with the account owner, and dial back when a specific chat message signals that a customer needs to speak with a rep right away.
What you can automate with Microsoft Teams
Post call outcomes into the right Teams channel
Topcalls uses Create Channel or writes into an existing one to post AI voice-agent call summaries where the account team already collaborates. The Get Channel Message action fetches replies so the voice agent can quote what a rep said inside Teams during the next follow-up call.
DM the account owner with a hot lead
The Create Chat & Send Message action opens a direct Teams chat with the assigned account owner the second a Topcalls voice agent qualifies a lead. The message includes name, phone, and a one-line summary, so the owner can decide whether to jump on the recording.
Escalate a chat message straight to a live call
The New Chat Message trigger fires when a customer sends a message in a support Teams chat outside working hours. Topcalls picks up the message, matches the customer to their phone number, and calls back in the customer's own language across 36+ supported voices.
Spin up a private channel for a new deal
The Create Private Channel action opens a Teams channel visible only to the deal team as soon as Topcalls closes a booked meeting on the phone. Topcalls posts the recording, transcript, and next steps as the first messages so the whole account team lands in context.
Find the right team member for callback routing
Find Team Member resolves the correct Teams user by email or display name. Topcalls uses the lookup mid-call, so when a caller asks to speak with the person they emailed last week, the AI voice agent knows exactly who to route the follow-up call to inside Teams.
Microsoft Teams actions
What your AI voice agent can do in Microsoft Teams during and after a call.
Create Channel
Create a new channel in Microsoft Teams.
Create Chat & Send Message
Start a new chat and send an initial message.
Create Private Channel
Create a new private channel in a team.
Delete Chat Message
Soft-Deletes a message in chat.You can only delete messages you sent.
Find Channel
Finds channels by name.
Find Team Member
Finds a team member by email or display name.
Get Channel Message
Fetch a specific channel message by team, channel, and message ID (optionally a reply).
Get Chat Message
Fetch a specific chat message by chat and message ID.
Reply to Channel Message
Post a reply to an existing channel message.
Request Approval in Channel
Send approval message to a channel and then wait until the message is approved or disapproved
Request Approval from a User
Send approval message to a user and then wait until the message is approved or disapproved
Send Channel Message
Sends a message to a teams's channel.
Send Chat Message
Sends a message in an existing chat.
Custom API Call
Call any Microsoft Teams REST API endpoint directly from your workflow.
Microsoft Teams triggers
Events in Microsoft Teams that can start a Topcalls call automatically.
New Channel Message
Triggers when a new message is posted in a channel.
New Channel
Triggers when a new channel is created in a team.
New Chat Message
Triggers when a new message is received in a chat.
New Chat
Triggers when a new chat is created.
Frequently asked questions
Can Topcalls post messages into Microsoft Teams channels?
Yes. Topcalls writes AI voice-agent updates into any Teams channel through Create Channel or by targeting existing ones. Get Channel Message retrieves replies so the voice agent can reference what a rep said inside Teams during the next scheduled callback conversation.
Does Topcalls send direct chats in Microsoft Teams?
Yes. The Create Chat & Send Message action starts a new one-to-one or group chat and drops the first message in one call. Topcalls uses it to DM the account owner as soon as a voice agent closes an inbound qualifying call.
Can Microsoft Teams trigger an outbound Topcalls call?
Yes. The New Chat Message and New Channel Message triggers fire the moment a message appears. Topcalls parses the content, matches the customer to a phone number in your database, and dials at $0.35 per minute using the configured voice profile.
Does Topcalls work with private Teams channels?
Yes. Create Private Channel opens a channel visible only to invited members, and Find Channel locates it later by name. Topcalls posts call updates, recordings, and transcripts into private deal channels the same way it posts into standard ones.
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