Connect Telegram Bot with Topcalls AI voice agents
7 actions · 1 trigger · Last verified July 1, 2026
The short answer
Telegram Bot lets teams build automations around Telegram chats. Connected to Topcalls, an AI voice agent can push call summaries to a Telegram chat, send an approval request that pauses the workflow until a manager decides, share the call recording as a media message, and react when a Telegram message comes in from a customer.
What you can automate with Telegram Bot
Notify the team chat when a call closes
The Send Text Message action posts a call summary into a Telegram group chat the moment the AI voice agent hangs up. The message contains outcome, next step, and a link to the recording, so sales and ops see the win before their next task starts on any device.
Ask a manager for approval mid-call
The Request Approval Message action sends an approval request into a Telegram chat and pauses the workflow until the manager taps approve or reject. Topcalls uses this so an AI voice agent can offer a discount to a caller only after a human decision maker signs off.
Share the recording as a media message
The Send Media action posts audio, images, or documents into a Telegram chat. Topcalls uploads the raw call recording as a media file so operators can listen inside Telegram, without switching to a separate storage tool or bothering the AI voice agent for a transcript again.
React to a customer message with a call
The New message trigger fires when Telegram receives a fresh customer message. Topcalls parses the text, maps the sender to their CRM record, and places an outbound call at $0.35 per minute using the voice profile that fits the customer's language and account tier.
Invite a customer into a private chat
The Create Invite Link action generates a Telegram chat invite Topcalls can share on the phone. The AI voice agent reads the link on the call and confirms the customer joined by pulling Get Chat Member, so support handoffs into private Telegram groups happen live.
Telegram Bot actions
What your AI voice agent can do in Telegram Bot during and after a call.
Create Invite Link
Create an invite link for a chat
Get Chat Member
Get member info (or null) for provided chat id and user id
Get File
Get file information and download a file from Telegram
Request Approval Message
Send an approval message to a chat and wait until the message is approved or disapproved
Send Media
Send a media message through a Telegram bot
Send Text Message
Send a message through a Telegram bot
Custom API Call
Call any Telegram Bot REST API endpoint directly from your workflow.
Telegram Bot triggers
Events in Telegram Bot that can start a Topcalls call automatically.
New message
Triggers when Telegram receives a new message
Frequently asked questions
Can Topcalls send call summaries to a Telegram chat?
Yes. Send Text Message posts an AI voice-agent call summary into any Telegram chat as soon as the call ends. The message can include outcome, next step, and a link to the recording so the team sees the result inside Telegram right away.
Does Topcalls send the call recording via Telegram?
Yes. The Send Media action uploads the raw call audio or transcript file as a media message into the specified Telegram chat. Operators can play the recording without leaving Telegram or logging into a separate storage tool, and the file travels with the chat context intact.
Can a new Telegram message trigger a Topcalls call?
Yes. The New message trigger fires when Telegram receives a fresh message on the bot. Topcalls parses the text, matches the sender to their CRM record, and places an outbound voice call at $0.35 per minute using the assigned voice profile.
Does Topcalls support approval flows inside Telegram?
Yes. Request Approval Message sends a Telegram message with approve and reject buttons and pauses the workflow until a human decides. Topcalls uses this to gate high-value actions like discount approvals or refund confirmations behind a manager tap, so agents cannot commit the company without oversight.
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