Connect Help Scout with Topcalls AI voice agents
9 actions · 4 triggers · Last verified July 1, 2026
The short answer
Help Scout connects to Topcalls so your AI voice agents can act on Help Scout during live phone calls. All 9 actions and 4 triggers below are available to your agents, including add Note and create Conversation. Topcalls runs calls at $0.35/min all-inclusive with sub-500ms response latency, across 32 languages.
What you can automate with Help Scout
Add Note during a call
While the agent is on the phone, Topcalls can add Note in Help Scout automatically. That keeps your Help Scout records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Create Conversation during a call
While the agent is on the phone, Topcalls can create Conversation in Help Scout automatically. That keeps your Help Scout records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Create Customer during a call
While the agent is on the phone, Topcalls can create Customer in Help Scout automatically. That keeps your Help Scout records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Start a call when conversation Assigned
When conversation Assigned in Help Scout, Topcalls can launch an AI voice call automatically. You reach the contact within seconds while intent is high, and the outcome flows back to Help Scout.
Start a call when conversation Created
When conversation Created in Help Scout, Topcalls can launch an AI voice call automatically. You reach the contact within seconds while intent is high, and the outcome flows back to Help Scout.
Help Scout actions
What your AI voice agent can do in Help Scout during and after a call.
Add Note
Adds a note to a conversation.
Create Conversation
Start a new conversation.
Create Customer
Adds a new customer to Help Scout.
Find Conversation
Finds an existing conversation using provided filter.
Find Customer
Finds a customer by email.
Find User
Finds a user by email.
Send Reply
Sends a reply in an existing conversation.
Update Customer Properties
Updates customer's properties.
Custom API Call
Call any Help Scout REST API endpoint directly from your workflow.
Help Scout triggers
Events in Help Scout that can start a Topcalls call automatically.
Conversation Assigned
Triggers when a conversation is assigned to a user.
Conversation Created
Triggers when a new conversation is started in a mailbox.
New Customer
Triggers when a new customer is added.
Tags Updated
Triggers when tags on a conversation are modified.
Frequently asked questions
Can Topcalls AI voice agents use Help Scout?
Yes. Topcalls connects to Help Scout so your AI voice agents can act on it during a call and sync outcomes after. No code is required to set it up.
What can Topcalls do with Help Scout?
Your agents can add Note, create Conversation, create Customer, plus every other Help Scout action and trigger listed on this page.
How much does the Help Scout integration cost?
The Help Scout integration is included. Topcalls bills $0.35/min all-inclusive, which covers the AI voice model, telephony, recording, transcription, and analytics.
Do I need code to connect Help Scout to Topcalls?
No. You connect Help Scout in the Topcalls integrations area and pick the actions and triggers you want. It works across 32 languages.
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Start calling with Help Scout in a day, not a quarter
AI voice calling at $0.35/min, all-inclusive per-minute. sub-500ms response latency. 32 languages.