Connect RingCentral with Topcalls AI voice agents
8 actions · 3 triggers · Last verified October 24, 2026
The short answer
RingCentral connects to Topcalls so your AI voice agents can act on RingCentral during live phone calls. Cloud business communications: send SMS, place calls, manage messages, and post to Team Messaging. All 8 actions and 3 triggers below are available to your agents, including send SMS and make Call (RingOut). Topcalls runs calls at $0.35/min all-inclusive with real-time replies, across up to 78 languages.
What you can automate with RingCentral
Send SMS during a call
While the agent is on the phone, Topcalls can send SMS in RingCentral automatically. That keeps your RingCentral records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Make Call (RingOut) during a call
While the agent is on the phone, Topcalls can make Call (RingOut) in RingCentral automatically. That keeps your RingCentral records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Send Team Messaging Post during a call
While the agent is on the phone, Topcalls can send Team Messaging Post in RingCentral automatically. That keeps your RingCentral records current the moment a call ends, with no manual data entry. Every call runs at $0.35/min all-inclusive.
Start a call when new Inbound SMS or MMS
When new Inbound SMS or MMS in RingCentral, Topcalls can launch an AI voice call automatically. You reach the contact within seconds while intent is high, and the outcome flows back to RingCentral.
Start a call when new Voicemail
When new Voicemail in RingCentral, Topcalls can launch an AI voice call automatically. You reach the contact within seconds while intent is high, and the outcome flows back to RingCentral.
RingCentral actions
What your AI voice agent can do in RingCentral during and after a call.
Send SMS
Send an SMS text message from one of your RingCentral numbers.
Make Call (RingOut)
Start a two-legged RingOut call: RingCentral calls the "from" number first, then connects it to the "to" number.
Send Team Messaging Post
Post a message to a RingCentral Team Messaging chat, group, or team.
Get Call Log
Retrieve call log records for the authenticated user's extension.
Get Extension Info
Get profile information for the authenticated user's extension.
Get Message
Retrieve a single SMS, MMS or voicemail message, including the list of attachments it carries.
Download Message Attachment
Download the content of a message attachment, such as an MMS photo or a voicemail recording, and return it as a file.
Custom API Call
Make a custom API call to a specific endpoint
RingCentral triggers
Events in RingCentral that can start a Topcalls call automatically.
New Inbound SMS or MMS
Triggers when a new inbound text message is received, with or without media attached.
New Voicemail
Triggers when a new voicemail message is received.
New Team Messaging Post
Triggers when a new post is added in RingCentral Team Messaging.
Frequently asked questions
Can Topcalls AI voice agents use RingCentral?
Yes. Topcalls connects to RingCentral so your AI voice agents can act on it during a call and sync outcomes after. No code is required to set it up.
What can Topcalls do with RingCentral?
Your agents can send SMS, make Call (RingOut), send Team Messaging Post, plus every other RingCentral action and trigger listed on this page.
How much does the RingCentral integration cost?
The RingCentral integration is included. Topcalls bills $0.35/min all-inclusive, which covers the AI voice model, telephony, recording, transcription, and analytics.
Do I need code to connect RingCentral to Topcalls?
No. You connect RingCentral in the Topcalls integrations area and pick the actions and triggers you want. It works across up to 78 languages. How many you get depends on the transcription and voice models you choose.
Related integrations
Microsoft Teams
Business IntelligenceMicrosoft Teams is the collaboration hub for chats, channels, and meetings inside Microsoft 365.
16 actions · 4 triggers
Slack
CommunicationChannel-based messaging platform
28 actions · 14 triggers
Telegram Bot
CommunicationBuild chatbots for Telegram
20 actions · 1 trigger
Gmail
CommunicationEmail service by Google
7 actions · 4 triggers
Twilio
CommunicationCloud communications platform for building SMS, Voice & Messaging applications
6 actions · 5 triggers
Zoom
CommunicationVideo conferencing, web conferencing, webinars, screen sharing
5 actions · 0 triggers
Put RingCentral to work on your calls
AI voice calling at $0.35/min, all-inclusive per-minute, with real-time replies in up to 78 languages. How many you get depends on the transcription and voice models you choose.